Privacy Policy – La Felice Exclusive Villa Hua Hin
Last updated: [12/2/2025]
This Privacy Policy explains how La Felice Exclusive Villa Hua Hin (“La Felice”, “we”, “us”, or “our”) collects, uses, discloses, and protects your personal information when you visit our website, contact us, or use our services.
By accessing or using our website and services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website or provide any personal information.
Important: This Privacy Policy is a general template and does not constitute legal advice. We recommend that you have it reviewed by a qualified legal professional, especially for compliance with Thailand’s Personal Data Protection Act (PDPA), the EU/UK GDPR, and any other applicable laws.
1. Who We Are
La Felice Exclusive Villa Hua Hin is a private villa development located in Hua Hin, Thailand, offering luxury villas and related services.
- Controller/Owner: PNP Real Estate Co., Ltd.
- Registered Address: 555 Moo 9, Thap Tai, Hua Hin, Prachuap Khiri Khan 77110
- Contact Email: office@lafelicehuahin.com
- Contact Phone: +66 93 024 4746
If you have any questions about this Privacy Policy or your personal data, you can contact us using the details above.
2. Scope of This Policy
This Privacy Policy applies to:
- Visitors to our website
- People who contact us via contact forms, email, phone, or social media
- Prospective buyers, tenants, guests or partners who request information, arrange viewings, or make bookings related to La Felice Exclusive Villa Hua Hin
It does not apply to third-party websites or services that are linked from our site. Please review the privacy policies of those third parties separately.
3. Information We Collect
We may collect the following types of personal information:
3.1 Information You Provide Directly
When you interact with us, you may voluntarily provide:
- Contact details: name, email address, phone number, country of residence
- Enquiry details: your message, preferred dates for stay or viewing, budget range, villa type, number of guests, special requests
- Booking details: arrival and departure dates, villa selection, number of guests, payment-related details (Note: payment processing may be handled by a secure third-party provider)
- Business information: if you are a partner, agent, or corporate client (company name, position, and contact details)
3.2 Information Collected Automatically
When you visit our website, we may automatically collect:
- Technical data: IP address, browser type and version, device identifiers, operating system, language settings
- Usage data: pages visited, time spent on pages, links clicked, referring URL, and other website interaction data
- Cookies and similar technologies: for analytics, performance, and (where applicable) marketing/remarketing purposes
You can control cookies through your browser settings and, where implemented, via our cookie consent banner.
3.3 Information from Third Parties
We may receive information about you from:
- Advertising and analytics partners (e.g. Google, Meta/Facebook)
- Booking platforms or real estate agents you use to contact us
- Social media platforms when you interact with our content or send us messages
4. How We Use Your Information
We use your personal information for the following purposes:
- To respond to your enquiries
- Answer questions about villas, pricing, availability, facilities, and services
- Arrange property viewings or virtual tours
- Answer questions about villas, pricing, availability, facilities, and services
- To manage reservations and bookings
- Process and confirm bookings
- Communicate about check-in, check-out, and stay details
- Handle payment coordination via secure third-party payment processors
- Process and confirm bookings
- To provide customer service
- Support you before, during, and after your stay or purchase
- Manage complaints, requests, and feedback
- Support you before, during, and after your stay or purchase
- To send marketing and promotional communications (where permitted)
- Provide updates about new villas, special offers, events, or promotions
- Send newsletters or property updates (you can opt out at any time)
- Provide updates about new villas, special offers, events, or promotions
- To improve our website and services
- Analyse usage data to enhance user experience
- Monitor and troubleshoot website performance and security
- Analyse usage data to enhance user experience
- To comply with legal obligations and protect our rights
- Maintain proper records for tax, accounting, and regulatory purposes
- Prevent and detect fraud, misuse, or security incidents
- Enforce our terms and conditions
- Maintain proper records for tax, accounting, and regulatory purposes
5. Legal Bases for Processing (If You Are in the EU/EEA, UK, or Under Similar Regimes)
Where applicable (e.g. under the EU/UK GDPR or similar laws), we rely on the following legal bases:
- Contract: When processing is necessary to fulfil a contract with you (e.g. booking a villa, managing your stay).
- Legitimate interests: For activities such as improving our services, preventing fraud, and limited direct marketing, where these interests are not overridden by your rights.
- Consent: Where required for certain types of marketing, analytics, or cookies. You may withdraw your consent at any time.
- Legal obligation: When processing is required to comply with laws and regulations.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- Remember your preferences and settings
- Analyse how visitors use our site (e.g. via Google Analytics or similar tools)
- Support marketing and remarketing campaigns (e.g. Google Ads, Facebook/Instagram Ads and pixels), where applicable
You can manage or disable cookies through your browser settings. If a cookie consent banner is implemented on the site, you can also customise your preferences there. Please note that disabling some cookies may affect website functionality.
7. How We Share Your Information
We do not sell your personal data. However, we may share your information with:
- Service providers and business partners
- Website hosting and maintenance providers
- Booking and reservation systems
- Payment processors
- Marketing, analytics, and advertising partners
- Email service providers and CRM systems
- Website hosting and maintenance providers
- Professional advisers
- Lawyers, accountants, auditors, or consultants, where necessary for our legitimate business and legal purposes
- Lawyers, accountants, auditors, or consultants, where necessary for our legitimate business and legal purposes
- Authorities and law enforcement
- When required by law, regulation, court order, or to protect our rights, safety, and property or that of others
- When required by law, regulation, court order, or to protect our rights, safety, and property or that of others
- Corporate transactions
- In case of a sale, merger, reorganisation, or transfer of our business or assets, your data may be transferred to the new owner or entity.
- In case of a sale, merger, reorganisation, or transfer of our business or assets, your data may be transferred to the new owner or entity.
We require service providers to handle your personal data securely and only for the purposes for which it was provided.
8. International Data Transfers
Because we are based in Thailand and may work with partners or service providers in other countries, your personal data may be processed and stored outside your country of residence.
Where required by law, we will take appropriate steps to ensure that international data transfers are protected by suitable safeguards (for example, contractual clauses or equivalent measures).
9. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, including:
- The duration of your enquiry, booking, or stay
- Any applicable limitation period for legal claims
- Compliance with tax, accounting, and regulatory requirements
After this period, we will securely delete, anonymise, or de-identify your data according to our internal policies and applicable laws.
10. How We Protect Your Information
We implement reasonable technical and organisational measures to protect your personal data, including:
- Secure hosting and server configurations
- Access controls and restricted access to personal data
- Use of passwords and, where appropriate, encryption and secure protocols (such as HTTPS)
However, no method of transmission or storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.
11. Your Rights
Your rights may vary depending on the laws that apply in your jurisdiction (e.g. PDPA in Thailand, GDPR in the EU/EEA, and UK GDPR). Subject to those laws, you may have some or all of the following rights:
- Right of access: To request a copy of the personal data we hold about you.
- Right to rectification: To request that inaccurate or incomplete data be corrected.
- Right to erasure: To request that we delete your personal data in certain circumstances.
- Right to restriction: To request that we limit the processing of your data in certain situations.
- Right to data portability: To request a copy of your personal data in a structured, commonly used, and machine-readable format, where applicable.
- Right to object: To object to certain processing, including direct marketing, based on our legitimate interests.
- Right to withdraw consent: Where processing is based on your consent, you can withdraw that consent at any time.
To exercise these rights, please contact us at: office@lafelicehuahin.com.
We may need to verify your identity before responding to your request.
If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.
12. Marketing Communications
We may send you marketing communications about villas, promotions, or related services if:
- You have requested information from us; or
- You have provided your consent to receive such communications; or
- It is otherwise legally permitted.
You can opt out of marketing at any time by:
- Clicking the “unsubscribe” link in our emails; or
- Contacting us at office@lafelicehuahin.com.
Even if you opt out of marketing messages, we may still send you non-marketing communications relating to your bookings, enquiries, or legal notices.
13. Children’s Privacy
Our website and services are not intended for children under 18 years of age. We do not knowingly collect personal data from children without appropriate parental or guardian consent.
If you believe that a child has provided us with personal data without such consent, please contact us and we will take steps to remove the information.
14. Third-Party Websites and Services
Our website may contain links to third-party websites, booking platforms, or social media services. We are not responsible for the privacy practices, content, or security of those third parties.
We encourage you to read the privacy policies of any external sites or services you visit.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or website features.
When we make material changes, we will update the “Last updated” date at the top of this page and, where appropriate, notify you by email or through our website.
Your continued use of our website or services after such changes have been made constitutes your acceptance of the updated Privacy Policy.
16. How to Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact us at:
La Felice Exclusive Villa Hua Hin
PNP Real Estate Co., Ltd.
555 Moo 9, Thap Tai, Hua Hin, Prachuap Khiri Khan 77110
Email: office@lafelicehuahin.com
Phone: +66 93 024 4746